Return & Exchange Policy
All our products are handmade and handpicked with love, so each piece is one of a kind.
This means your purchase may differ slightly from the image you see on the website, and there may be minor irregularities. For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens.
Please carefully read the product description and follow the size chart and other guides mentioned along with each item before placing the order.
We accept returns or exchanges only in the following cases:
1. If the product was damaged during transit.
2. If you received the incorrect product.
To be eligible for a return or exchange, the product must be:
1. Unworn and in its original condition.
2. Packed in its original packaging, with the barcode tag intact and untampered.
❗ Please note: We do not accept returns or exchanges for reasons such as size issues, color variation, or change of mind. Kindly review our size guide and product details carefully before placing your order.
If you would like to exchange your item, please email me at info@kelaya.shop.For damaged or incorrect items, please provide photos so that my quality team can find a root cause.
Order Cancellation PolicyI understand that plans can change. Here’s everything you need to know about cancelling an order For Ready-to-Ship Items: You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be possible as the item is likely already in the shipping process.
How to Cancel Your Order: To request a cancellation, please email me at info@kelaya.shop with your order details. I’ll do my best to assist you promptly.
Refund Processing: Refunds for cancelled orders will be processed within 7–10 business days after the cancellation is confirmed. If you have any questions, feel free to reach out!
Please email me info@kelaya.shop and I’ll send you an estimate. You would need to bear the cost of the repairs and shipping.
Other StuffThis policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
We make no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.