Shipping & Delivery

01. Shipping & Delivery Policy

We ship domestically in India via DTDC ,Bluedart,Delivery,Shiprocket.  Rates and delivery times will be calculated on the website once your order is placed. Typically, domestic shipping times are 3-7days.

02. Order Status & Tracking

After you place an order, an email confirmation will be sent.

Once the order has been dispatched, We’ll send you an email confirmation and the tracking number. You may check and track the delivery status of your orders with my logistics partners.

There might be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout so that the courier company can contact you in case of any unforeseen circumstances.

If you’d like to make special requests for quicker delivery, please do write to us at infp@kelaya.shop and we will try our best to accommodate it.

03. Mode of Payments

"At Kelaya.shop, we offer a secure and convenient payment experience for our customers across India. All domestic payments are processed through Razorpay.

Accepted Payment Methods via Razorpay:

Credit Cards (Visa, MasterCard, American Express, RuPay)

Debit Cards (All major Indian banks)

Net Banking (Supported by over 50 Indian banks)

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

Wallets (Mobikwik, Freecharge, PayZapp, etc.)

All transactions are processed in Indian Rupees (INR) and are 100% secure, encrypted, and PCI-DSS compliant through Razorpay’s platform."